520 N. Delaware Ave • Philadelphia, PA 19123 • 215-923-2116 • fax: 215-923-5169

CE Type: 
# of CE's: 

Nonviolent Crisis Intervention is a safe non-harmful behavioral management system that teaches staff de-escalation techniques as well as restrictive and nonrestrictive interventions. The purpose of this program is to build the knowledge and skills needed to recognize and manage crisis behaviors you may encounter in your workplace. You will begin to establish interventions you can utilize to maintain a culture of safety for your organization.

Learning Objectives: 

1. Identify the behavioral levels that contribute to the development of a crisis and choose appropriate staff intervention for each level.
2. Identify useful non-verbal techniques in the prevention of acting out behavior.
3. Develop crisis intervention and verbal de-escalation skills.
4. Demonstrate principles of personal safety to avoid injury if behavior escalates to a physical level.
5. Use a model for action after an incident that will bring about necessary closure, debriefing, and re-establishment of a therapeutic relationship with the individuals involved.

Intended Audience: 

Behavioral Health staff

Instructional Level: 


Completion Requirements: 

Participants must attend the entire session, participate in all activities, and submit an evaluation within 7 days of training to receive credits and a certificate. All CEU certificates and certificates of completion will be received through the DBHIDS Learning Hub.  Once you have completed your evaluation you will have access to your ceu or certificate of completion through your DBHIDS Learning Hub account. 

NOTE: This training DOES NOT provide CPI Trainer Certification. You must attend Train the Trainer through Crisis Prevention Institute.