520 N. Delaware Ave • Philadelphia, PA 19123 • 215-923-2116 • fax: 215-923-5169

CE Type: 
# of CE's: 
0.6 IACET CE's

This training will introduce participants to a safe non harmful behavior management system designed to help Behavioral Health staff provide for the best possible care, welfare and safety of assaultive, disruptive or out of control persons. The system developed by the Crisis Prevention Institute (CPI) emphasizes verbal crisis intervention and de-escalation, in addition to non-violent physical intervention techniques that protect the staff member as well as client.

Learning Objectives: 
  1. Identify the behavioral levels that contribute to the development of a crisis and choose an appropriate staff intervention for each level;
  2. Identify useful non-verbal techniques in the prevention of acting out behavior;
  3. Develop crisis intervention and verbal de-escalation skills;
  4. Demonstrate principles of personal safety to avoid injury if behavior escalates to a physical level;
  5. Use a model for action after an incident that will bring about necessary closure, debriefing, and re-establishment of a therapeutic relationship with the individuals involved.
Intended Audience: 

All direct care DBH-funded staff and supervisors are encouraged to register for this full day training.

Instructional Level: 

Introductory. This training meets the CBH credentialing requirements for Crisis Management/ Verbal De-Escalation.

Completion Requirements: 

Participants must attend entire training and take a pre-test and post-test in order to complete the course and receive continuing education credits. CPI cards will also be awarded to all participants who successfully complete the physical requirements and the written post-test.