Individuals will identify the behavioral levels that contribute to the development of a crisis and choose appropriate staff intervention for each level; identify useful non-verbal techniques in the prevention of acting out behavior; develop crisis intervention and verbal de-escalation skills; demonstrate principles of personal safety to avoid injury if behavior escalates to a physical level; use a model for action after an incident that will bring about necessary closure, debriefing, and re-establishment of a therapeutic relationship with the individuals involved.
- Identify the behavioral levels that contribute to the development of a crisis and choose appropriate staff intervention for each level.
- Identify useful non-verbal techniques in the prevention of acting out behavior.
- Develop crisis intervention and verbal de-escalation skills.
- Demonstrate principles of personal safety to avoid injury if behavior escalates to a physical level.
- Use a model for action after an incident that will bring about necessary closure, debriefing, and re-establishment of a therapeutic relationship with the individuals involved.
All direct care staff and supervisors
Introductory. This training meets the CBH credentialing requirements for Crisis Management/ Verbal De-Escalation.
Attendees must atend full course session. Certificate of Attendance will be distributed upon completion of entire presentation/complete course evaluation.