520 N. Delaware Ave • Philadelphia, PA 19123 • 215-923-2116 • fax: 215-923-5169

FAQs

Weather-related Cancellations

Weather-related Cancellations

Please call 215-923-2116 x401 for the latest information about any weather-related cancellations.   Decisions around weather related delays and cancellations will be made by 6:00 am on each training date. If you registered for a training that is canceled, BHTEN staff will contact you regarding rescheduling and/or refunds.

Location and Directions

Location

BHTEN is located in the Riverview Place Building at 520 N. Delaware Ave, 7th Floor, Suite C Philadelphia, PA  19123.  NOTE: If you are using GPS, please enter 520 N Columbus Blvd for accurate location.  The building entrance is on Spring Garden St. across from the Lukoil gas station.  BHTEN training rooms, unless otherwise specified, are located on the 7th floor of the building.

Driving Directions

From 1-95 South

Take 1-95 to Callowhill Street exit.  Go to 5th Street and make a right.  Go one block to Spring Garden Street and turn right again.  Proceed down Spring Garden Street to the Riverview Place building on your right at Delaware Avenue (Columbus Blvd.).

From 1-95 North

Take the exit for 676 East / Independence Hall.  Stay in your right lane.  At the end of the exit ramp, begin to work your way over to the furthest right hand lane.  It will probably take you 2-3 blocks to do this.  Make the first right turn that you can (most likely 5th Street).  Go to first light to Spring Garden Street, turn right and proceed as above.

From 76 - Schuykill Expressway

Take Route 76 East or West to Exit for 676 East / Central Philadelphia.  Take 676 East to 8th Street exit.  Get in left lane of exit ramp.  Go straight ahead at bottom of exit ramp to 7th Street, bear left.  Get into a middle lane.  Go straight on 7th to Spring Garden Street.  Turn right and proceed as above.

Parking

Street parking is limited and tickets are issued regularly in this area.

There are two pay parking lots nearby.  One is accessed off of Spring Garden St. just east of the highway and Market-Frankford overpass - there is a big parking lot there for Delilah's and some other stores in that plaza.  DO NOT park in the plaza lot. Parking is available at the very back of that lot and should be a $5 flat rate. Another pay lot can be accessed off of Delaware Avenue just south of the intersection with Spring Garden St., on the side of the street towards the river.  That lot costs $10 flat rate.

Public Transportation

Public transportation is encouraged. Nearby public transportation includes the Spring Garden Station of the Market-Frankford Line and bus routes 5, 25, 43, and 57.  Please consult www.septa.org for more specific directions from your location.

Attending a Training

Training Facilities

BHTEN has two main training rooms, with projection screens and sound amplification in each.  Armless chairs and tables are set up for training attendees.  Room temperature can vary; as such, we recommend bringing or wearing layered clothing.

Lateness

Registration typically begins 30 minutes prior to the start of a training. Please try to be on time. For some courses, you will not be admitted or receive credits if you are late. Classes with a very strict lateness policy will generally include that information in the course description. Continuing education units have specific regulations, and BHTEN is responsible for monitoring attendance in accordance with the regulations.

DBHIDS Affiliated Training

The Department of Behavioral Health and Intellectual disAbility Services provides a myriad of trainings for service providers, individuals with lived experience, and their family members. Please follow the link below to explore the training opportunities that are available through DBHIDS.

Additional training can be found HERE.

Registration

Registration

BHTEN training registration is handled on a first come / first served basis.  Many of our trainings are in high demand and fill up quickly.  The best way to make sure you get the training you want is to sign up early!

Unless there are specific instructions on the registration form or webpage that say otherwise, we do not accept registration by fax or phone.

For paid trainings, your payment must be included with your registration form.

Payment

Payment

Online payment is available for all trainings at BHTEN. To make an online payment, click the REGISTER & PAY button in the session date section of your training. This will open the Registration Information Form. Please fill in the registration form as completely as possible before moving on to the next step. The next step requires your billing address and the kind of payment being made (i.e. either credit or PayPal). When you complete both of these transactions, you will receive a registration confirmation and a payment receipt via email. We recommend that you save these emails as confirmation of your registration and payment.

If you would prefer another payment method, BHTEN will continue to accept payment by check or money order. Unfortunately, we cannot accept cash as a form of payment. To pay by personal, agency and/or company check or money order, please download the registration form for your training, fill it out, and mail it in with your payment to:

BHTEN
Att'n:  Elijah Gethers-Jones
520 North Delaware Avenue, Suite 7C
Philadelphia PA 19123

When you are using checks or money orders as payment, please make them out to The Consumer Satisfaction Team.

Please Note:  This payment will appear on your credit card statement as "Consumer Satisfaction Team, Inc." or "CST, Inc.". Also, all checks and/or money orders are to be paid to "Consumer Satisfaction Team" or simply "CST" otherwise your check and/or money will be returned.

If a payment bounces, there will be a $35 fee, and the registrant must pay that amount, in addition to the registration fee for the class.  The registrant will not be permitted to return to BHTEN for training until all fees are paid in full.

If these FAQ's have not addressed your payment questions, please contact Akim Cooper, BHTEN Data Operations Manager at acooper@bhten.com , 215-923-2116 x 297. 

Cancellation

Cancellation

Registrants can cancel paid trainings by contacting Elijah Gethers-Jones, Clerical Assistant at egethersjones@bhten.com, and unpaid trainings by contacting Sheyel Rorie, Registrar, at srorie@bhten.com.

If you need to cancel very close to the training date (e.g. 72 hours or less), please call 215-923-2116 and dial x297 for Akim Cooper or x270 for Sheyel Rorie.

If you cancel with at least 24 hours’ notice prior to date of training course, your payment can be refunded to you, or you may choose to apply that payment to another training.  If you cancel with less than 24 hours’ notice, your payment will not be refunded, but you may still apply that payment to another training if cancellation takes place before the end of the training course.

Continuing Education Units (CEUs)

What are CEUs?

Many professionals, who hold licenses and certifications, seek Certified Education Units (CEUs) to stay current with improvements in technology, as well as new laws and regulations that pertain to their specific fields and industries. The primary purpose of the CEU is to provide a permanent record of the educational accomplishments of an individual who has completed one or more significant non-credit educational experiences. CEUs require the people that hold them to continue learning in their field, and ask them to take classes that meet their criteria for ongoing professional credentialing.

Continuing Education Units (CEUs)

There are 5 types of Continuing Education credits that BHTEN is authorized to offer, depending on the class.

Social Work (SW) - Social Work (SW) Credits are generally required by licensed Social Workers to maintain their licensure.  The trainings that carry SW credits are co-sponsored by the Bryn Mawr College Graduate School of Social Work and Social Research. As a CSWE accredited program, Bryn Mawr College GSSWSR is a pre-approved provider of continuing education for social workers, professional counselors, and marriage and family therapists in Pennsylvania and many other states.

Pennsylvania Certification Board (PCB) - PCB Credits are regulated by the Pennsylvania Certification Board are generally requested by those who seek to become and/or maintain their status as a Certified Alcohol and Drug Counselor and/or a Certified Advanced Alcohol and Drug Counselor.

Certified Psychiatric Rehabilitation Practitioner (CPRP)- BHTEN is approved by the United States Psychiatric Rehabilitation Association (Provider #011190) to sponsor continuing education for Certified Psychiatric Rehabilitation Practitioners. BHTEN maintains responsibility for the programs and their content.

American Psychological Association (APA) - American Psychological Association (APA) sponsors continuing education for psychologists.  BHTEN is approved by the American Psychological Association to sponsor continuing education for psychologists. BHTEN maintains responsibility for the programs and their content.

International Association of Continuing Education and Training (IACET) -BHTEN is accredited by the International Association for Continuing Education and Training (IACET).  BHTEN complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices.   As a result of this accreditation, BHTEN is authorized to issue the IACET CEU.”

Each IACET CEU is equal to 10 contact hours.

For Example:  ​
BHTEN is accredited by IACET to offer  
​.6​ CEU (.6 ​CEU = 6.0​ contact hours) for training participants who attend the full day

 

 

These CEU's are usually requested by the general training participant, and are recognized in a variety of professional and educational settings (such as Community College of Philadelphia).  If you are not sure whether your professional certification or setting accepts IACET CEU's, you will have to check with them.  We will be happy to provide whatever documentation they might need to demonstrate the validity of the CEU's you have earned.  However, we have no say in whether your educational or professional setting recognizes this continuing education type.

Co-Sponsoring a CEU Event/Training

Please contact BHTEN Program Director, Abigail Pol, at apol@bhten.com, 215-923-2116 x277,  if you are interested in co-sponsoring a CEU Event/Training.

Certificates and Transcripts

Certificates and Transcripts

In most cases, you will receive your CE certificate (for whichever CE type you have requested) at the end of your training, upon completing a class evaluation.  We keep attendance records and certificate records for all courses provided at BHTEN.  If you have lost your CE certificate, we can provide a duplicate for a $10 fee.  For assistance, contact Akim Cooper at acooper@bhten.com or 215-923-2116 x297

BHTEN is responsible to insure educational records are current, accessible and confidential.   Therefore, we have a policy concerning the proper management of all learner records including the maintenance, updating, availability and confidentiality of all learner records.   For copies of this policy please  click here.  Requests for learner records, including transcripts or duplicate certificates, must be in writing using the BHTEN “Duplicate Certificate/ Transcript Request Form”.  This form is downloadable by clicking here.  Forms are also available at the BHTEN registration area.  For more information, contact Akim Cooper at ext. 297.

Special Needs / Accommodations

Special Needs / Accommodations

BHTEN's training spaces, and the building in which we are housed, are wheelchair accessible. 

We have microphones available, as needed, for additional amplification.

If you are in need of larger-print materials, please let us know in advance of your training session.

BHTEN routinely has deaf or hard of hearing participants requiring interpreters at BHTEN sponsored training events.  BHTEN strives to make sure staff are notified, in a timely manner, that a deaf or hard of hearing participant will be attending a specified training.  With proper notice reasonable accommodations can be made to assure accessibility to BHTEN training events.

BHTEN training announcements delineate how to contact the BHTEN Registrar or Clerical Assistant during the registration process that a given participant will need interpreter services (or has any other special needs).  The appropriate BHTEN Training Facilitator will be notified and services will be requested and confirmed prior to the event.

To request interpreter services or any other specific accommodations, please contact Sheyel Rorie, Registrar, at ext.270