520 N. Delaware Ave • Philadelphia, PA 19123 • 215-923-2116 • fax: 215-923-5169


What if I need to cancel my registration?

We ask that you let us know if you can't make it to a training, rather than simply not showing up.  In many cases, this allows us to offer your spot to someone else.

In general, you can cancel paid trainings by contacting Akim Cooper at acooper@bhten.com, and unpaid trainings by contacting Sheyel Rorie at srorie@bhten.com

If you need to cancel very close to the training date (e.g. 72 hours or less), please call 215-923-2116 and dial x297 for Akim or x270 for Sheyel.

If I have to cancel, can I get a refund?

Yes.  If you cancel with at least 24 hours notice prior to date of training course, your payment can be refunded to you, or you may choose to apply that payment to another training.  If you cancel with less than 24 hours notice, your payment will not be refunded, but you may still apply that payment to another training if cancellation takes place before the end of the training course.