520 N. Delaware Ave • Philadelphia, PA 19123 • 215-923-2116 • fax: 215-923-5169

Payment

Do you accept online payment?

Yes, online payment is available for trainings at BHTEN.  To see if your training has online payment available, please read the summary of the course available in the Sessions section of our website.

Please Note:  This payment will appear on your credit card statement as "Consumer Satisfaction Team, Inc." or "CST, Inc.". Also, all checks and/or money orders are to be paid to "Consumer Satisfaction Team" or simply "CST" otherwise your check and/or money will be returned. 

If online payment is not available for your training, or if you would prefer another payment method, BHTEN will continue to accept payment by check or money order.  To pay by personal, agency and/or company check or money order, please download the registration form for your training, fill it out, and mail it in with your payment to:

BHTEN
Att'n:  Lisa Destefano
520 North Delaware Avenue, Suite 7C
Philadelphia PA 19123
How do I make an online payment?

In the Session Date section of your training, you click the REGISTER & PAY button, which opens the Registration Information form. If you pay online, you will first register for the course, before selecting payment method. Please fill in the registration form as completely as possible before moving on to the next step. The next step requires your billing address and the kind of payment being made (i.e. either credit or PayPal). When you complete both of these transactions, you will receive a registration confirmation and a payment receipt via email. We recommend that you save these emails as confirmation of your registration and payment.

Please Note:  This payment will appear on your credit card statement as "Consumer Satisfaction Team, Inc." or "CST, Inc."

Just as a reminder, BHTEN will continue to accept payment by check for all of our trainings that have a fee to attend. To pay by check, please see the FAQ above for more information.

Do I have to pay with a check?

We are transitioning into an online payment system, so some of our trainings still require that you pay by check or money order.  You may also prefer to pay by check or money order.  In those cases, we ask that a check or money order be sent to BHTEN with the completed registration form in order to sign up for a training. 

When you are using checks or money orders as payment,  please make them out to The Consumer Satisfaction Team. 

Unfortunately, we cannot accept cash, charge or other forms of payment for registration.  If online payment is not available for your training, the only other payment options are either a check or a money order.  

What happens if a check bounces?

If a payment check bounces, there will be a $35 fee, and the registrant must pay that amount, in addition to the registration fee for the class.  The registrant will not be permitted to return to BHTEN for training until all fees are paid in full.

Please note: This policy is only applicable to payment by check, not payment by money order or online via PayPal.

My payment question is more complicated. Can I talk to a person?

Absolutely!  If these FAQ's have not addressed your questions, please contact Lisa DeStefano here at BHTEN.  She can be reached at ldestefano@pmhcc.org or at 215-923-2116 x293.